How does Remote Control Authentication Work for Centrally and Locally Managed Configurations ?

Document ID : KB000027674
Last Modified Date : 14/02/2018
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Question:

How does Remote Control Authentication Work for Centrally and Locally Managed Configurations ?

 

Environment:      

CA Client Automation - All Versions    

 

Answer:

In a Centrally Managed configuration environment, the product authentication is processed as pictured below:

Figure 1

In a Locally Managed configuration environment, the URC Agent does the authentication at its own level.

On the properties tab of the URC Agent, there is a Users Tab which you use to Add or Remove Users,

Groups and Permissions for this particular URC Agent.

When the URC Viewer requests access from the URC Agent, the Viewer will send the username and password encrypted to the URC Agent.

The URC Agent then authenticates this username/password with either URC Local Proprietary Security

or the closet Domain Controller that can handle the request. Once the username and password is

authenticated the URC Agent then checks the permissions defined in the Users Tab on this Agent and allows or disallows sessions accordingly.