How Does CA Output Management Web Viewer 11.5 Handle Cleanup of Temporary Files?

Document ID : KB000013168
Last Modified Date : 14/02/2018
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Web Viewer creates temporary files in the c:\windows\temp directory, or whatever location is indicated by the Windows System %TEMP% variable.


Shouldn't these temporary files be cleaned up automatically by Web Viewer?



Temporary Files Web Viewer Deletes

  • If users log off normally and do not just shut down their browsers, the files will be deleted when they log off. Web Viewer also cleans up if they are timed out for inactivity. The inactivity logoff will delete the temp.txt email files and anything beginning with the temporary GUID that is assigned each time a user logs in.
  • Web Viewer deletes temp files with the extensions created by the application that remain, each time the server is restarted.

Files Web Viewer Does not Delete

Web Viewer writes several different types of files in the \windows\temp directory (or wherever the temp directory is located).

Files such as:

  • OMLogs
  • Auditing files (.csv) are not considered temporary and are not deleted by Web Viewer.
  • .txt files as they may not be temporary files. This is by design.

NOTE:  If the temp folder gets full, Web Viewer may fail.


Additional Information:

Recommended Maintenance of the \windows\temp Directory

Note that other programs may write into the temp directory, so you should be careful about what files you delete. 

Review and move any OMLog files that should be kept. You may only need these if you are troubleshooting a problem.

If using auditing, copy the monthly .csv files created and delete.

Periodically do a group delete of .txt files after sorting the list by extension.