Someone set a provider_cloud in maintenance mode and are not unable to remove it from maintenance. I always did this in the past by going to information, general information and using the maintenance set option there but now I do not have that option for a provider_cloud component.
You can enable and disable maintenance mode for a Provider_Cloud component by...
1. Right clicking the Provider_Cloud component
2. Utilities -> Scheduled Maintenance
3. Either add or remove a Scheduled Maintenance schedule