How do you reload the Spectrum 10.1 WebClient?

Document ID : KB000040244
Last Modified Date : 05/09/2018
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Introduction:

Question: I just upgraded my Spectrum from 10.0 to 10.1 this morning. I look at the new WebClient, and it give a problem about a minute later. The error is "HTTP 500 - Internal Server Error occurred, please reload Webclient". How do you reload the WebClient?

 

ANSWER: Click on the Reload/Refresh page icon in your browser.

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ADDITIONAL INFORMATION: For more information on the WebClient, please reference the Using CA Spectrum WebClient in the Spectrum 10.1 documentation.

This issue is resolved in Spectrum 10.2 with the following reference:

Symptom: Error when selecting Alarm Filter in Web Client, Customer seeing "HTTP 500 - Internal Server Error occurred, please reload Webclient".
Resolution: With this fix, the internal error will not be displayed as code is written to Handle both '&'and double quotes(").
 

Instructions:
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