How do to import knowledge documents using the pdm_ket Utility?

Document ID : KB000023777
Last Modified Date : 14/02/2018
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Introduction:

This document describes how to import Knowledge Packages using the pdm_kit utility in Service Desk Manager (SDM).

Question:

How do to import Knowledge Packages using the pdm_kit utility in Service Desk?

Environment:

• CA Service Desk Manager 12.X – 14.1

Answer:

The pdm_kit utility, in SDM, imports data to the destination server according to the settings in the configuration file of a package. It performs the following tasks:

# Imports documents by replacing the userid value (for contacts) or referenced name (for fields like asset) with appropriate UUID of the destination server.

# Imports images.

# Imports attachments.

# Uploads files from the local package folder to the remote repositories.

From the default $NX_ROOT/site/keit/export directory, copy the desired knowledge package to your default $NX_ROOT/site/keit/import installation directory on the destination server. Example "package_server-sdm12_9_2016-04-25_10-22-38_400004". Then run the following command from the command prompt:

   pdm_kit -f package_server-sdm12_9_2016-04-25_10-22-38_400004

The following message appears at the command prompt:

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The following messages appears in the NX_ROOT\log\keitinfo.log file indicating a successful import:

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