How do I upgrade EEM to the version used by CA Service Desk r12?

Document ID : KB000053941
Last Modified Date : 14/02/2018
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Description

This document explains how to upgrade EEM (previously EIAM) when Upgrading to Service Desk r12.

Solution

There are instructions in the CA Service Desk r12 Implementation Guide, Ch2 Upgrading, Section on "Post Upgrade Configuration", "CA Workflow and EEM Upgrade", and "Upgrade CA EEM from 8.1 to 8.2".

Additionally, please see the "Troubleshooting Installation and Migration" section below for some additional gotchas for the EEM upgrade.