How do I run RemoteEngineer for NFA?

Document ID : KB000013804
Last Modified Date : 14/02/2018
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Introduction:

CA RemoteEngineer with Checkup gathers logs, database dumps, system information, and performs key product checks to quickly identify known issues.  It is a tool that can greatly reduce the time to resolution of most issues as it provides Support with key information about your environment.  

You can also use the CheckUP feature as a health check to look for key issues. 

Question:

How do I run the latest CA RemoteEngineer tool for NFA?

Environment:
NFA
Answer:

1. Go to http://RemoteEngineer.ca.com and download RemoteEngineer 4.0 for all Windows NFA servers.

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For Linux Harvesters, continue using the CA RemoteEngineer 3.0 version.

 

2. Unzip the file and copy it over to your NFA servers and on Windows run RemoteEngineer.exe to launch the tool. On Linux you would run re.sh to launch the tool.

 

3. If you are on 9.3.3 or earlier select "CA Network Flow Analysis(9.3.3 and Earlier) from the drop down.

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If you are running NFA 9.3.6 or later select "CA Network Flow Analysis(9.3.6 or later)" from the drop down.

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On Linux you would enter nfa933 for NFA 9.3.3 and earlier or nfa936 for NFA 9.3.6 and later and the tool will gather the diagnostics information and create a .zip file in the directory where you ran the command.

 

4. To generate the .zip file with CARE 4.0 in Windows you can click "Run Diagnostics.

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This will create a zip file in the \RemoteEngineer\results\diagnostic_results folder which can be sent to CA Support.  

 

5. Optionally, you can also use "Create Case" which requires you to Login in the upper right hand corner with your Support.ca.com login credentials.  Doing this will allow you to open a new support issue and automatically upload your RemoteEngineer output to the issue.

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This will prompt you for a case title, Severity, comments about the case, and allow you to upload an existing diagnostics file or create and upload a new file.

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6. RE 4.0 also allows you to update an existing case if you are logged in by clicking the "Update Case" button. 

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This will bring up a list of cases you have open currently and allow you to either just make a comment on the case or comment and upload a new diagnostics file for support, without you having to login to Support.ca.com.

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7. You also have the ability to Run Checkup on its own by clicking "Run Checkup" this will provide you with some quick feedback on if there are any known issues or configuration issues that can be corrected without having to contact CA Support.

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Once complete you will be able to view the Checkup Report by clicking the link at the bottom:

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This will open a web page with the checkup results, and if there is an issue there will be tips or a kb article that can be select to help you solve the issue on your own.

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