How do I gather logs for CA Visual Infrastructure?

Document ID : KB000031725
Last Modified Date : 14/02/2018
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Question: How do I gather logs for CA Visual Infrastructure?

Answer: Optimum Path have created a script called vigetsupportinfo which zips up all required logs. 

Please follow these steps:

  1. Get the current build here: vigetsupportinfo
  2. Read the "__readme" file
  3. Run the script:
    • by root, ./vigetsupportinfo
    • vdc user with sudo privileges, ./vigetsupportinfo -s
    • vdc user with no sudo privileges, ./vigetsupportinfo

 

Additional Information: This takes about 15 minutes or so depending on the number of elements.