How do I find the IP address of the client machine that the user is using to access the CA Service Desk manager web interface.

Document ID : KB000010479
Last Modified Date : 14/02/2018
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Introduction:

When there is the situation where it is necessary to find the client machine where a user is logged into the CA Service Desk Manager web interface, the pdm_webstat command can help with this. This document explains how and shows an example.

Environment:
CA Service Desk Manager r12.9, r14.1, r17.0
Instructions:
  1. On the Service Desk server, open the command prompt.
  2. Run the "pdm_webstat -d"  command.
  3. The result will show you the login user information in the format <userid>@<IP address> for each webengine, as follows.

GW-00459.jpg

Also, you can use "pdm_webstat -D" (note upper case -D rather than -d), where further session information including the logged user's <userid>@<IP address> is displayed, as follows.

GW-00460.jpg

Additional Information:

CA SDM: Finding the IP Address of the Box the User Accesses by web Interface:
https://www.youtube.com/watch?v=EK8fIAtFJUw&feature=youtu.be