How do I evaluate if eHealth is running properly?

Document ID : KB000009573
Last Modified Date : 14/02/2018
Show Technical Document Details
Introduction:

When you would like to take a glimpse at eHealth's performance and ensure it is running properly you can glance at a few screens.  OneClick is set up to be a very good single source of eHealth performance information.

Background:

Whether you are concerned with eHealth performance after a reboot, restart or a crash or if you simply just want to check in on how eHealth is performing, you can follow the below steps to ascertain a good overview of how eHealth is doing.  The items below are not the only places eHealth has diagnostics and logs but errors and warnings will generally show themselves in the logs and screens below as well as some others.  This KB Article is meant to give you a list of things to give eHealth a good 'once-over'.

Environment:
eHealth 6.3.0+All supported operating systems
Instructions:
  1. OneClick -> Tasks and Information -> Polling Management - Statistics Polling - Make sure the Average Normal Poll is under 4 minutes 30 seconds, the closer it gets to the maximum of 5 minutes the higher risk you have of a device being intermittently slow and causing poller overruns.  For a bit more insight into poller overruns and some methods on how to resolve them, please see: http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec518223.html

  2. OneClick -> Tasks and Information -> Polling Management - Statistics Polling - Make sure Bad Polls are at a minimum.  You can view the exact errors via OneClick -> Tasks and Information -> Polling Management -> All Errors.  Any errors you see within Polling Management should be reviewed and resolved as while a few may not affect eHealth severely, many errors will begin to take its toll on the system and poll cycle.
     
  3. OneClick -> Tasks and Information -> eHealth History -> System Messages - Review this screen for any system errors or warnings.

  4. OneClick -> Tasks and Information -> eHealth History -> Job History - Review this screen for any failed jobs.

  5. OneClick -> Tasks and Information -> Database Status - Check to see if any Datafiles are near 32 GB and near 0% free.  For more information on how to add a datafile to the eHealth database when you run out of space please see: http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1850209.html

  6. Via command line - Run the command 'df -h' to ensure you have sufficient free space on any partition or drive that houses eHealth, Oracle, the database or backups.

 

Additional Information:

The steps and areas to check above are key areas that display eHealth system health information.  If you do find an error or warning or information you do not understand and are concerned about, the best advice is to try to look through the eHealth documentation in conjunction with searching for the message via search.ca.com and communities.ca.com.  

 

KB Article explaining how to find the eHealth product documentation:
http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1878245.html

A direct link to the search.ca.com search engine:
https://search.ca.com/en-us/Pages/Search.aspx

A direct link to the eHealth communites web forum:
https://communities.ca.com/community/ca-infrastructure-management/content