How do I download a product?

Document ID : KB000028297
Last Modified Date : 14/02/2018
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Question:

How do I download a product from CA Support Online?

Answer:

To download a product, follow these steps:

1.    Log in to support.ca.com

2.    Click the Download Center and “Download Products”

3.    Below the radial buttons “All Products” or “My Products” start typing name of product you are looking or click on drop down menu to scroll through available products

a.    If you do not see a product you are expecting to see please check the following:

                                      i.        If  “My Products” list is selected, select instead the  “All Products” radial button to show all available products

                                     ii.        If you are searching for a product that has been renamed, click on link “Find former Product names….”

                                    iii.        If you have access to multiple site IDs, change Site ID from top menu to review available products associated

4.    Select appropriate “Release” and “Gen Level” from downs then click on “Go” button

5.    New screen will appear providing your ability select items to add to your download cart that you can view later and place order

6.    Once the order has been placed the “The Review Download Requests” screen will appear and list orders placed “Today” along with link to access download (when order is ready). Anything order than 5 days will no longer appear available for download.

a.    You will also receive email when your order is ready for download

7.    When initiating download you have 3 options:

a.    HTTP via Download Manager (recommended)

                                      i.        This option requires install of third party client

b.    HTTP via Internet Browser

c.    FTP

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