FOR UPDATED INFORMATION ON THIS FUNCTIONALITY (APPLICABLE TO SERVICE DESK 14.1 AND HIGHER) PLEASE REVIEW TECH DOC TEC1073551.
It is possible to change both the product banner and company logo that are displayed on the log-in page and other non-login pages of the CA Service Desk Manager web interface.
For r12.5 CA SDM, the out-of-the-box company banner text on all pages is displayed as: "CA Service Desk Manager"; for r12.1, it is displayed as: "CA Service Desk". When CMDB is installed, the banner text is appended with "/ CA CMDB".
To change the product banner text that is displayed on the login page, change the appropriate setting in NX.env file. For r12.1 with CMDB, to remove the remaining "/ CMDB" text, modify login.htmpl.
To change the banner text that is displayed on the rest of the pages, customize the file named ahdtop_site.htmpl.
To change the logo image on each page, create a .png file and update adhtop_site.htmpl. For r12.1, the logo files are named circleca.png and calogoHorizontal.png.
Important note: This solution has not been tested in a multi-tenancy environment.