How do I configure Worklist and Workflow Manager for automatic login?

Document ID : KB000054228
Last Modified Date : 14/02/2018
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Description:

The below steps detail how to setup the workflow Auto login feature.

Solution:

  1. Stop the Workflow Tomcat server using the following command or by shutting down Service Desk:

    pdm_tomcat_nxd -d STOP -t CAWF

  2. Delete the \pm\ and \wl\ folders from the directory:

    $NX_ROOT\bopcfg\www\CATALINA_BASE_WF\webapps\


  • Delete everything under the $NX_ROOT\bopcfg\www\CATALINA_BASE_WF\work\ directory.


  • Navigate to the pm.xml and wl.xml files in the following directory:

    $NX_ROOT\bopcfg\www\CATALINA_BASE_WF\conf\Catalina\localhost

  • Edit pm.xml and wl.xml and change the value of the following line:


  1. (Before editing) <Environment name="automaticLoginEnabled" override="true" type="java.lang.Boolean" value="false"/>

  2. (After editing) <Environment name="automaticLoginEnabled" override="true" type="java.lang.Boolean" value="true"/>

  • Restart the Tomcat server using the following command:

    pdm_tomcat_nxd -d START -t CAWF


  • Access a ticket with a Workflow task and select one of the tasks.

  • The Worklist appears and the automatic login is successful.
  • NOTE: Enabling auto login for CA Workflow requires that EEM be attached to an external directory.