How do I configure Worklist and Workflow Manager for automatic login?

Document ID : KB000054228
Last Modified Date : 14/02/2018
Show Technical Document Details


The below steps detail how to setup the workflow Auto login feature.


  1. Stop the Workflow Tomcat server using the following command or by shutting down Service Desk:

    pdm_tomcat_nxd -d STOP -t CAWF

  2. Delete the \pm\ and \wl\ folders from the directory:


  • Delete everything under the $NX_ROOT\bopcfg\www\CATALINA_BASE_WF\work\ directory.

  • Navigate to the pm.xml and wl.xml files in the following directory:


  • Edit pm.xml and wl.xml and change the value of the following line:

  1. (Before editing) <Environment name="automaticLoginEnabled" override="true" type="java.lang.Boolean" value="false"/>

  2. (After editing) <Environment name="automaticLoginEnabled" override="true" type="java.lang.Boolean" value="true"/>

  • Restart the Tomcat server using the following command:

    pdm_tomcat_nxd -d START -t CAWF

  • Access a ticket with a Workflow task and select one of the tasks.

  • The Worklist appears and the automatic login is successful.
  • NOTE: Enabling auto login for CA Workflow requires that EEM be attached to an external directory.