Detailed Description and Symptoms
Errors encountered while loading the Java client.
There may be times when you encounter errors while trying to load the Applications Manager client on your PC. For example, the machine that the Master/Automation Engine is running on has had an IP address change or the Java data on your client machine has become corrupt.
**In Windows -
1. From the Start Menu open the Control Panel
2. Double click "Java" to open the Java Control Panel
3. The following two options are shown; your circumstances will dictate which option you choose:
A. Select specific files in Java cache to delete (when a specific Master has had an IP address change)
i. Choose "View" to open the Java Cache Viewer
ii. Highlight the specific cached file and select "X" to remove that item
iii. "Close" the window
iv. Select "OK" to close the Java Control Panel
B. Delete all of the Java cache (when you suspect that your Java cache has become corrupt)
i. Select "Settings" which will open the "Temporary Files Settings" window
ii. Select "Delete Files" -> "OK" to confirm deletion of the temporary files
iii. Select "OK" to close the window then "Apply" the changes and "OK" to close the Java Control Panel
C. To confirm that the files have been removed, select "View" from the "Temporary Internet Files" section under the General tab of the Java Control Panel. This will open the Java Cache Viewer
i. From the "Show" drop-down menu select "Applications". The files that you removed should no longer be viewable here
ii. Select "Close" -> "OK" to close the Java Control Panel
4. After the cache has been deleted it will be refreshed the next time you access the Intro.html page and select the Java WebStart link: "Start the Applications Manger Client"