How do I clear the IM (Installation Manager/sdmgr_im) queue?

Document ID : KB000021503
Last Modified Date : 14/02/2018
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Symptoms: 

This document explains how to clear the IM (Installation Manager/sdmgr_im) queue for Client Automation.

This would be done if you see the process sdmgr_im using a large amount of memory and or fails right after jobs are submitted continuously . 

 

Environment:  

CA Client Automation - All Versions 

 

Resolution:

Use the following procedure to clear the IM queue:

  1. caf stop sdmgr_im

  2. camq -d -c SD_IM

  3. camq -d -c SD_IM_2

  4. Clear out the contents of DSM\Agent\CCNF\smstore\ folder.

  5. caf start sdmgr_im