How do I clear the IM (Installation Manager/sdmgr_im) queue?

Symptoms: 

This document explains how to clear the IM (Installation Manager/sdmgr_im) queue for Client Automation.

This would be done if you see the process sdmgr_im using a large amount of memory and or fails right after jobs are submitted continuously . 

Environment:  

CA Client Automation - All Versions 

Resolution:

Use the following procedure to clear the IM queue:

1. caf stop sdmgr_im
   
   
2. camq -d -c SD_IM
   
   
3. camq -d -c SD_IM_2
   
   
4. Clear out the contents of DSM\Agent\CCNF\smstore\ folder.
   
   
5. caf start sdmgr_im