How do I attach information to robots/devices/alarms to help the NOC Engineers troubleshoot/resolve problems in the environment? For example, I want to add contact information for the Administrator of every server along with special notes about rebooting servers or restarting applications, etc.
UIM 8.x onwards
Currently, we don't have a way to store or attach a text string to a specific robot or device. To accomplish what you need to do, the best way will be to use Auto-Operators in the nas probe to filter incoming alarms and then attach Notes or other information to the alarms. This may be done by using a LUA script and there are several examples of LUA scripts already in the nas/Auto-operator/Scripts location.
You can also add notes to alarms, which would allow other users to see the attached note and add/remove/create notes for alarms. You could even have Auto-Operator rules configured to automatically attach notes to an alarm.
In addition, you could use the nas command interface to attach notes.
Check out this section of the nas documentation for more information about using notes with alarms:
The complete NAS documentation: