How can we view or search for retired Knowledge Documents in SDM?

Document ID : KB000024516
Last Modified Date : 14/02/2018
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Question:

How can we view or search for retired Knowledge Documents in SDM web interface?

Answer:

The only way you can find the knowledge documents based on the status is as follows:

  1. Login to Service Desk and go to Administration tab -> Knowledge -> Knowledge Categories.
  2. This will bring up a new window for Knowledge Categories.
  3. On the Right side you will be seeing the search options.
  4. Please click on Advance Search options.
  5. In the third line you see a drop down for Status.
  6. Select “Retired” status and search for the knowledge documents