How can we tell if we are using FAST ERP or EBR?

Document ID : KB000017743
Last Modified Date : 14/02/2018
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Description:

How can we tell if we are using FAST ERP or EBR?

Note: Refer to TEC595092 as FAST as a Search Engine is no longer available for CA Service Desk Manager (CA SDM)customers.

Solution:

  • Log in to CA SDM, click the Administration tab, select Options Manager, select Search Engine.
    The Option List is displayed.

  • Click ebr_version.
    The ebr_version Options Detail window is displayed.

  • Click Edit.

  • From the Option Value drop-down list, Verify if "KT Search Engine [FILES]" is selected OR FAST. This provides you the information as to which search engine is being used.

Note: Refer to TEC595092 as FAST as a Search Engine is no longer available for CA Service Desk Manager (CA SDM)customers.