How can we send multiple emails notification for a single alarm

Document ID : KB000107583
Last Modified Date : 26/07/2018
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Question:
We have a need to have multiple team notified or certain UIM alarms that are generated.
Can NAS probe send email alert to two emails at once which are configured.
Environment:
UIM 9.0 and earlier
NAS 9.0 and earlier
Emailgtw 2.84
Answer:
yes there are multiple ways the nas can be configured to send emails to multiple recipients at the same time.
  1. you can use an email distribution list
  2. in the nas AO email profile you can setup multiple email address separated by commas.
    1. https://docops.ca.com/ca-unified-infrastructure-management-probes/ga/en/alphabetical-probe-articles/nas-alarm-server/nas-im-configuration/the-nas-auto-operator-tab#ThenasAuto-OperatorTab-CreatingorEditingaProfile

  3. you can specify multiple email profiles that are setup in the emailgtw probe.each email profile can contain one or more email addresses.
    1. https://docops.ca.com/ca-unified-infrastructure-management-probes/ga/en/alphabetical-probe-articles/emailgtw-email-gateway/emailgtw-im-configuration#emailgtwIMConfiguration-CreateaProfile