It may desirable to prevent users from modifying their scoreboards.
To prevent users from modifying their scoreboard, alter their Access Type.
- Login to ServiceDesk as Administrator
- Go to Administration->Access Types->Select the access type you want to restrict. See Fig 1
- In the Access Type detail, go to Function Access tab and click on Edit. See Fig 2
- Under Function Access tab, change the setting for Admin to None. See Fig 3
This removes the item from the user's File menu.