How can we prevent users from modifying their scoreboards?

Document ID : KB000053854
Last Modified Date : 14/02/2018
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Description:

It may desirable to prevent users from modifying their scoreboards.

Solution:

To prevent users from modifying their scoreboard, alter their Access Type.

  1. Login to ServiceDesk as Administrator

  2. Go to Administration->Access Types->Select the access type you want to restrict. See Fig 1

    Fig 1

    Figure 1

  3. In the Access Type detail, go to Function Access tab and click on Edit. See Fig 2

    Fig 2

    Figure 2

  4. Under Function Access tab, change the setting for Admin to None. See Fig 3

    Fig 3

    Figure 3

    This removes the item from the user's File menu.