How can we change the URL which is included in the notification e-mail which Service Desk Manager sends out?

Document ID : KB000026099
Last Modified Date : 14/02/2018
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ISSUE:
URL which is included in the notification e-mail which Service Desk Manger sends out show the Service Desk Manager server's name instead of the standard login url.

CAUSE:
Our Service Desk system name is "usd", so we use the URL http://usd:8080/CAisd/pdmweb.exe to access it, but the external users who receive these notifications cannot access this URL. They need to use http://usd.ourcompany.com:8080/CAisd/pdmweb.exe. How can I change this URL in the notification messages?

RESOLUTION:
Notifications use the value which is defined in the option called "web_cgi_url". To change this, log into Service Desk as an administrator, and select:

    Administration
    Options Manager
    Notifications

Select the "web_cgi_url" option and edit it. Change it to the required URL and then recycle Service Desk. The revised URL will be sent out in the notifications.