URL which is included in the notification e-mail which Service Desk Manger sends out show the Service Desk Manager server's name instead of the standard login url.
Our Service Desk system name is "usd", so we use the URL http://usd:8080/CAisd/pdmweb.exe to access it, but the external users who receive these notifications cannot access this URL. They need to use http://usd.ourcompany.com:8080/CAisd/pdmweb.exe. How can I change this URL in the notification messages?
Notifications use the value which is defined in the option called "web_cgi_url". To change this, log into Service Desk as an administrator, and select:
Select the "web_cgi_url" option and edit it. Change it to the required URL and then recycle Service Desk. The revised URL will be sent out in the notifications.