How can I tell where an ASM Report is coming from?

Document ID : KB000073476
Last Modified Date : 16/03/2018
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Question:
I get a report from CA ASM, but when I log into the custom reports screen - https://asm.ca.com/en/udreport.php - I don't see anything listed there. How can I find the source of the report?
Answer:
Reports are only listed under the master account - if you are a sub account, you will not have privileges to view the custom reports screen. If you are checking under the master account, and the report is not listed there - it may be coming from another ASM account (particularly if you had a separate trial account previously). Contact CA Support with the original email that the report was attached to, and they will help you locate the source of the report.