How can I send mail notification after status changed to reopened?

Document ID : KB000015619
Last Modified Date : 14/02/2018
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Question:

I would like to know how can I configure ALC to send mail after status change to "reopened". I tried to create a “Control Flow Switch” with status verification, and I insert inside this a “Item Assigned Notification” to send mail. However, it didn't work. Can you help me how to know why?

Answer:

The best way to accomplish this would be to add a "Field Change Trigger" rule to the "After Save Item" event, and insert a "Notification" rule inside it.  Here's what I did:


I added the “Field Change Trigger” rule to the “After Save Item” event, and inside that I added a “Notification” rule.

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For the “Field Change Trigger” rule I added “Status” to the list of fields, and set the Condition field to be:
updatedFields.get("Status") != null && (updatedFields.get("Status")[1]).equals("Reopened")

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And the Notification rule would be constructed in the normal way by putting in your required information in the “Body” and “Subject” fields and selecting the users who will receive the message in the “Recipients” list.
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