How can I remove secondary servers from the configuration in a Windows environment?

Document ID : KB000056657
Last Modified Date : 14/02/2018
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Scenario Description:

In our test environment, we have 3 secondary servers, which I would like to have uninstalled and removed.


  1. For each of the secondary servers, you can navigate to the Windows Control Panel, select the Programs category, and select Uninstall for the program named CA Service Desk Manager.
  2. If the CA SDM ODBC services are installed on the secondary servers, run the following two commands at a command line prompt on each secondary server to uninstall them:



For CA Service Desk Manager version 12.7 and earlier, to remove traces of the secondary configurations from the primary server, use the "pdm_perl.exe" command as follows:

  1. At a command prompt window, enter "nxcd samples\pdmconf" and then enter "'..\..\bin\pdm_perl'.
  2. Enter each option in the command list that is displayed and delete the entries that refer to the secondary servers.
  3. Move any singleton process that is running on a secondary server to the primary server (such as if a secondary server had been configured to run the boplogin process). 
  4. Follow the set of instructions that are displayed on the Command Prompt when you exit the pdm_edit. You are instructed to copy the newly generated files to their corresponding locations.
  5. Run pdm_configure on the primary server. 
  6. Start Service Desk service on the Primary server. Verify via 'pdm_status' that Secondary servers no longer appear in the output.

    Note: The Service Desk Implementation Guide has information on adding a secondary server and you are basically un-doing this. Instead of selecting the option to add, you will be selecting the option to remove one from the menus presented.

For CA Service Desk Manager version 12.9, to remove traces of the secondary configurations from the primary server, log into the web interface from the primary server as a user running under the Administrator role, and perform the following steps:

  1. Create a new configuration as follows:.  Under the Administration tab, open the Systems node, click on the Configuration subnode, click Create New Configuration in the Configuration List, define it according to your requirements and Save.
  2. Designate the new configuration as the Current Configuration as follows: Run "pdm_configure" from a command line, and, in the last section named Config Options, select the name of the new configuration from the "Select configuration for this server" dropdown and then click Finish.