How can I download a test solution from CA Support portal?

Document ID : KB000098335
Last Modified Date : 29/05/2018
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Introduction:
I opened a case (01234567) for a problem I experienced and CA Support asked to apply a test solution (++APAR (STnnnnn)).

However a search for that solution on CA Support portal doesn’t return any result.
Screenshot of the search results
Question:
How can I download a test solution from CA Support Portal?
 
Answer:
Test solutions are not publicly available and so a CA Support search cannot find them.
When a CA Support engineer asks you to apply a test APAR, she/he attaches the solution to your case and then the APAR is available for downloading to everyone that can access the case itself.
Additional Information:
In order to download the solution, after having successfully logged on to the CA Support portal, open the case page, clicking on the case link from the list of your cases (My Cases tab):
My Cases screenshot

or from the “Search Cases” tab of the “Case Management” section of the portal:
Search cases screenshot

When the case page opens, scroll down to the “Solutions” section:
Solutions Section screenshot

And click on the blue link with the solution ID.
On the solution page, you have different ways to download it.
You can add it to your solution cart using this link:
Add Solution to Cart button

or the following one:
Add to Cart screenshot

You can also download it directly, choosing from four different download methods clicking on the “Download Solution” blue button:
Download Solution button

or from the SOLUTION DOWNLOAD section:
Download link