How can I customize the Service Desk Manager Mobile App?

Document ID : KB000028810
Last Modified Date : 14/02/2018
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Introduction: 

This document explains how to customize the Service Desk Manager (SDM) Mobile App.

 

Question: 

How can I customize the Service Desk Manager Mobile App?

Environment:  

CA Service Desk Manager R12.x, R14.1

 

Answer: 

The Mobile App can only be modified through the Settings option in the App, Home/Setup/Settings. 

The following options are available;

Setup/settings

Add/remove capabilities;  Choose to show Open Space, Analyst Queue, Approvals

Add/remove Features;  Choose to show Incidents, Requests, Problems, Issues and Change Orders.

Capability Specific Settings; Set the Polling Interval (Minutes)

 

Additional Information:

For SDM r14.1, verify:

Configure the Mobile Attributes for CA SDM Tickets