How can I create the sysinfo file in PAM 3.x?

Document ID : KB000098934
Last Modified Date : 22/11/2018
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Introduction:
In order to generate the license for the PAM server appliance, we need to provide some hardware related information to CA-Technologies.
This information is contained in the sysinfo file.
This document shows how to generate this file from within the PAM User Interface.
Question:
How can I create the sysinfo file in PAM 3.x version?
Environment:
Any hardware or software appliance running PAM 3.x
Answer:
  • Open the PAM User Interface.
  • In the Dashboard, click on the 'System Info' link. (See red arrow in the following screenshot).

 
User-added image
 
  • The 'System Info' pane opens.
  • Click on the icon close to the right top corner. (See red arrow in the following screenshot).
 
User-added image
 
  • The file will be downloaded in the location you specify.


 
Additional Information:
  • Use this file to request a new license for PAM to CA-Technologies by opening a support case and attaching it to the ticket.