How can I create an Incident using the command line command pdm_text_cmd?

Document ID : KB000054556
Last Modified Date : 14/02/2018
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Description:

This document explains the syntax to create an incident using pdm_text_cmd utility.

Solution:

Run the command:

pdm_text_cmd -t REQUEST -u *username* -o NEW -f in.txt

Create the file (in.txt) within the referenced directory with some keywords.

%ASSIGNEE=Administrator
%Description=This is test
%FROM_USERID=Administrator
%TYPE=I

The %TYPE=I attribute will notify ServiceDesk to create an incident.