How can I change the contents of the email notifications sent from Service Catalog?

Document ID : KB000044095
Last Modified Date : 14/02/2018
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Question: 

Service Catalog send out email notifications, but the content of these notifications does not meet our requirements. We need to change the content of these e-mails.

 

Answer: 

There are two files which need to be modified to change the content of the notification emails:

 

%USM_HOME%\view\webapps\usm\explorer\request\requestemailprofile.xsl

%USM_HOME%\view\webapps\usm\explorer\locale\<locale_folder>\request\requestemailprofile.xml

 

These files should be copied to the appropriate folder under the %USM_HOME%\filestore\custom folder, i.e.

 

%USM_HOME%\filestore\custom\explorer\request\requestemailprofile.xsl

%USM_HOME%\filestore\custom\explorer\locale\<locale_folder>\request\requestemailprofile.xml

 

(If folders are not present, they can safely be created.)

 

Modification of these files is not a trivial task and not something which CA Support can assist with, this is something which should be done with the help of CA Services, if required.