How can I build the attachment link with the loadbalancer URL

Document ID : KB000006123
Last Modified Date : 14/02/2018
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Issue:

Unable to access the SDM Link attachments that were created using the 'Report and Issue' offering from Catalog side.

Environment:
CA Service Catalog R14.1
Cause:

The Link URL that was stored in SDM consists of base-url and not load balancing URL. This has to be configured to load-balancing as per the requirement if there is not access to base URL for end users.

Resolution:

The Host name and Port within Catalog Server Information has to be updated to the right values as mentioned below i.e. Catalog - Administration - Configuration - Server Information.

1. Login to Catalog URL

2. Go to Administration tab - Configuration - Server Information

3. Update the two values i.e. Host name and Port Number with Catalog load balancing host name and ports accordingly

 TEC1748256-Server Information.JPG

Additional Information:

Host Name: Specifies the host name accessible to catalog users, typically one of the following host names:

  • The Catalog Component computer
  • The load balancer computer (applies if you are clustering).
  • The computer that redirects catalog users (applies if you are using DNS aliases for redirection).

Port Number: Specifies the port number for communicating with the host named in the previous parameter.