How can I access the app-ca.log or other PPM Logs?

Document ID : KB000113183
Last Modified Date : 08/09/2018
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Introduction:
How can I get to the various CA Project & Portfolio Management (PPM) logs such as app-ca.logs, bg-ca.logs, and bg-dwh.logs? 
Background:
PPM logs can benefit in troubleshooting various issues, some examples including an error is generated within PPM, there are job or process failures, you receive certain errors in saving projects back from Open Workbench (OWB) and Microsoft Project (MSP).
Instructions:
Method 1 (On Premise and SaaS (On Demand)): Security Logs page in PPM
  1. Log in to PPM as an Administrator
  2. Replace everything after action: in the URL with security.logs
       3. From the Log File drop down, select the log you wish to view (Example app-ca.log)
       4. Change the Max Size to a larger size dependent on the amount of data you need to view
       5. Click Go
       Notes
  • The latest log information will display at the bottom
  • If your environment has multiple servers, change the server from the Server drop down to view the logs from an additional server
  • To Download the entire log, click the Download file (this is useful particularly if providing a file to support)
Method 2 (On Premise) - CA PPM System Administration (CSA)/NSA Log Viewer
  1. Log in to CSA
  2. Click on the Logs icon next to the  server in the Server list 
  3. ​From the Log File drop down, select the log you wish to view (Example app-ca.log)
  4. Change the Max Size to a larger size dependent on the amount of data you need to view
  5. Click Go
Method 3 (On Premise) - In the PPM Home/logs folder
Logs can also be found by accessing the logs folder found on the PPM server in your PPM Home directory
Additional Information:
KB000014961 - Quick summary guide to the log files: which files to provide to CA PPM Support?