How can CA Process Automation users change their password.

Document ID : KB000009440
Last Modified Date : 14/02/2018
Show Technical Document Details

CA Process Automation uses CA Embedded Entitlements Manager (EEM) for authentication and authorization. Within EEM there are two types of user stores:

  • Local User Store where users are manually added and updated by the EiamAdmin user
  • External Directory where users exist in an Active Directory, SunOne, etc directory server.

This document will outline how passwords are managed and changed.


In an EEM using Local User Store where user information is manually added and maintained, the users themselves can update/change their passwords in EEM. 

To do this, the user will navigate to the EEM server URL at https://eem_server_name:5250/spin/eiam

At the presented login dialog, they will leave the Application as <Global> and login using their username and password:


Once logged in, on the home screen will be a Self Administration dialog box


From here, they will select Change Password and then be presented with a dialog to change their password


Follow the text and enter the username, old password and new password (confirm the new password) and select OK. The following success should be displayed:


Once this is done, the user will be able to log into CA Process Automation using their new password.


If EEM uses an external directory (like Active Directory, SunOne, etc) user information is manged within that external directory and not stored in EEM.

To change your directory user password, please follow information provided by your administrators. Once the password is updated in the external directory, it is immediately reflected in logins to any application that uses CA Embedded Entitlements Manager for authentication and authorization.