How are the Service Desk contacts are linked to the Configuration Items?

Document ID : KB000053778
Last Modified Date : 14/02/2018
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Description:

Which tables does Service Desk use to link contacts and Configuration Items?

Solution:

Service Desk contacts and Configuration Items are linked using the attribute "cenv" and the reference values are stored in Lrel_Table table. The following fields in the Lrel_Table store the reference information:

{l_attr,l_persid,r_attr,r_persid}

{"cenv","cnt:UUID","cntref","nr:UUID"}

You need to update these fields in order to link the contacts and CIs in bulk.
You may also use the Web Services method createLrelRelationship() to create these relationships.