Host validation fails during CABI JasperReports installation for CA Performance Manager integration

Document ID : KB000006751
Last Modified Date : 14/02/2018
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Issue:

CABI installation fails with log messages referencing host name or password problems during its postgres DB connection validation process.

Environment:
CA Performance Manager r3.1CA Business Intelligence JasperReports Server r6.3.0
Cause:

When installing CABI for CAPM integration part of the installation process is a database connection test. It uses the dbHost value from the configured properties file, among other values, to attempt this connection test.

The dbHost is supposed to be set with the CABI servers host name, or its FQDN.

In some cases using some remote connections, despite proper /etc/hosts file configuration, when running the install on the CABI server this value will trigger an error.

Resolution:

Set the dbHost name value in the properties file to localhost.

Additional Information:

The solution is dependent on localhost configuration in /etc/hosts file. Most cases that would look similar to:

127.0.0.1    localhost.localdomain   localhost.localdomain   localhost4     localhost4.localdomain4 localhost      Redhat-6

::1     localhost.localdomain   localhost.localdomain   localhost6      localhost6.localdomain6 localhost       Redhat-6