High memory usage of WPs caused by a memory leak

Document ID : KB000084711
Last Modified Date : 14/04/2018
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Error Message :

Some Worker Processes (WPs) will use a lot of physical memory that is not freed up.

The issue only affects the Automation Engine with an Oracle database.
OS Version: N/A
Cause type:
Root Cause: Memory leak in AutomationEngine. A problem has been fixed where memory was not released after object generation in the Automation Engine.
A Promptset object causes memory leaks.
Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automation Engine 12.1.1 - Available
Automation Engine 12.0.4 - Available
Automation Engine 11.2.6 - Available
Automation Engine 11.2.6 HF1 - Available
Additional Information:
Workaround :
Restart the affected WPs on a regular basis.