Help to configure an auto-assinment for group based on CI

Document ID : KB000074362
Last Modified Date : 20/03/2018
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Introduction:
Customer wants to know if it's possible to configure auto-assinment for group based on CI, where this group is part of the auto-assignment group name
Question:
Is it possible to configure auto-assinment for group based on CI, where this group is part of the auto-assignment group name?
Environment:
Service Desk Manager 14.1
Answer:
It requires some customization, because it's not configurable in OOTB design
Additional Information:
https://docops.ca.com/ca-service-management/14-1/en/administering/configure-ca-service-desk-manager/auto-assignment/how-to-begin-implementing-auto-assignment