HA did not work when primary hub was down

Document ID : KB000118029
Last Modified Date : 04/12/2018
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Issue:
Primary hub suffered a network failure and the HA hub did not spin up the probes causing a total loss of function

The following is seen in the HA.LOG
 
HA: ERROR: probe_activate request for baseline_engine returned 6 (permission denied)
HA: ERROR: probe_activate request for alarm_enrichment returned 6 (permission denied)
HA: ERROR: probe_activate request for oracle returned 6 (permission denied)
HA: ERROR: probe_activate request for nas returned 6 (permission denied)
HA: ERROR: probe_activate request for audit returned 6 (permission denied)
HA: ERROR: probe_activate request for nis_server returned 6 (permission denied)
HA: ERROR: probe_activate request for net_connect returned 6 (permission denied)
HA: ERROR: probe_activate request for prediction_engine returned 6 (permission denied)
HA: ERROR: probe_activate request for wasp returned 6 (permission denied)
HA: ERROR: probe_activate request for ems returned 6 (permission denied)
HA: ERROR: probe_activate request for data_engine returned 6 (permission denied

 
Cause:
The log messages suggest there is a security issue on the HA hub 
Resolution:
 
  • Please open IM on the secondary hub and open "Security -> Probe Administration" from the menu 
  • Please make sure there is an entry for each of the probes above with Access set to Admin