Group Members Not Receiving Emails or Notification From ServiceDesk

Document ID : KB000053939
Last Modified Date : 14/02/2018
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Solution:

Members of the group contact in ServiceDesk are not receiving emails or notification for any ticket from Servicedesk and there are no error messages

Description:

The reason for this may be because the "internal option" is set for the activity notification(s) and members of the group do not have their individual contact information in ServiceDesk.

The "internal option" sends notifications only for those contacts records in ServiceDesk.

The internal option either needs to be disabled or those members of the groups need to have a contact record in ServiceDesk