GRLoader Error: "The system cannot find the file specified"

Document ID : KB000006583
Last Modified Date : 14/02/2018
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Issue:

When attempting to run GRLoader the following error is generated: "The system cannot find the file specified"

Cause:

The root cause of this issue can stem from either a lack of permissions on the directory which GRLoader is attempting to access, or a character limit on the complete directory path as well as file name.

Resolution:

1) Check to make sure the account which is running GRLoader has full control permissions granted on the directory where the document is located.

 

2) Try to shorten the directory/file name GRLoader is pointing to as it can hit a character limit.

For example if GRLoader is pointed to a file within a folder on the desktop, try moving that folder directly to the C drive.

C:\Users\User Name\Desktop\GRLoader Uploads\File name

If the same error persists try shortening the name of the file.

Additional Information:

Please consult the link below for more information on running the GRLoader Command.

https://docops.ca.com/ca-service-management/14-1/en/reference/ca-service-desk-manager-reference-commands/cmdb-technical-reference/general-resource-loader-grloader/the-grloader-command