GIM43501S ** THE CALL TO THE CSNBOWH SERVICE FAILED Installing CA XCOM for z/OS 12.0

Document ID : KB000007215
Last Modified Date : 14/02/2018
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Issue:

When I run the JCL CAUNZIP to unpack the ZIP file for XCOM maintenance, I get this error:

GIM43501S ** THE CALL TO THE CSNBOWH SERVICE FAILED REASON CODE WAS '00003E80'X 

 

Cause:

That function that is failing has nothing to do with SSL/TLS or XCOM. SMP/E is calling the CSNBOWH service to calculate a "One Way Hash" This is a function of SMP/E.

 

 

Resolution:

Request that your security administrator run a violation report to see what the violation is so he or she knows what resource to give you access to.