Gigastor connector will not stay running on Gigastor

Document ID : KB000101444
Last Modified Date : 13/06/2018
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Issue:
Unable to get connector to stay running. ADA Monitor Service on the collector also terminates.  ADA Console reports that the collectors are running fine, but the last data collected date is not current.
Environment:
ADA 11.x
Gigastor Observer 17.x
Cause:
When there is high traffic coming into the Gigastor, the disk IO isn't able to keep up.  As data is read from a disk, it is processed and then re-written, if the write process takes too long, the data is unavailable and it crashes when it's unable to find the expected data.
Resolution:
As Disk I/O is the issue here, measures to reduce this needs to happen.  This could be to speed up the disks (replacing existing disks with solid state) or to decrease the amount of data processed by a Gigastor.