You are not authorized to access this search when exporting an Asset Search Result

Document ID : KB000107013
Last Modified Date : 18/07/2018
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Question:
I added a field to a search in IT Asset Manager 17.1. I exported the search.
The e-mail received had a status of Failed.
The error in the e-mail said: You are not authorized to access this search.
Answer:
There may be cache that does not recognize the new field.
Restart IIS. Also, restart the CA Asset Portfolio Management - Export Service.
​Close and reopen the browser, re-export the search and test the e-mail.