Getting following error in the CA Service Desk Manager (CA SDM) STDLOGs : "ERROR parse.c 8122 Unable to get domset for property_list in PDM_LIST at xx_prop_tab.htmpl[44]:AHD03066: Unknown name"

Document ID : KB000056570
Last Modified Date : 14/02/2018
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Description:

Getting following error in the CA Service Desk Manager (CA SDM) STDLOGs : "ERROR parse.c 8122 Unable to get domset for property_list in PDM_LIST at xx_prop_tab.htmpl[44]:AHD03066: Unknown name"

 

Solution:

The above error could occur if you have created a new factory.  In order to avoid the error, the new factory has to be added to the following lines in the xx_prop_tab.htmpl file:

Locate following code:
 ---------------------------
 <PDM_IF "$prop.form_name_3" != "edit">
 <PDM_IF "$prop.form_name_2" == "cr" || "$prop.form_name_2" == "in" || "$prop.form_name_2" == "pr">
 ---------------------------
 
 in the above lines, the where clause "$prop.form_name_2" == "cr" exists for factories "cr" , "in" and "pr"

If you add a new customized factory in your environment and it is not added in the above line, you will receive the error: "ERROR parse.c 8122 Unable to get domset for property_list in PDM_LIST at xx_prop_tab.htmpl[44]:AHD03066: Unknown name"