Getting error while installing a Harvest workbench

Document ID : KB000112464
Last Modified Date : 29/08/2018
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We are trying to install Harvest workbench but it is throwing an error as “Error 2203.Database:C:\CA Harvest Software Change Manager v13 Client 64 Bit.msi. Cannot open Database file. System error-2147287008”.Can you please help us here.
SCM v13.x
Windows platform
They had executed the installer's MSI file rather than the setup.exe. When there is a setup.exe and an MSI file provided, it is always preferred to use the setup.exe.
They tried again, executing the setup.exe and it resolved the problem.