Getting error: "File not found by glob: tim-[1-9]*.rpm" during the APM 9.7.x/10.x TIM installation on MTP 10.x.

Document ID : KB000029868
Last Modified Date : 14/02/2018
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What to do when getting a "File not found by glob: tim-[1-9]*.rpm" message during an APM 9.7.x/10.x TIM installation on MTP.


During the installation, seeing the following:

Package name: tim-mtp
Uninstalling old version of package "tim-mtp"
tim package is not installed
tim-saas package is not installed
Extracting package "tim-mtp"
Installing package "tim-mtp"
Checking Pre-requisites 
OS Version check ... FAILED
Only RHEL/CentOS 5.x is supported for appliance.
Platform Version check ... PASSED
Duplicate TIMs check ... PASSED
RPM dependencies check ... PASSED
error: File not found by glob: tim-[1-9]*.rpm
Error installing package "tim-mtp"


This error happens because of the CentOS version shipped with MTP 10.1/10.2 (5.11), which is not on the supported OS version checklist for the TIM installer. We do certify APM 9.7.x/10.x TIM with MTP 10.1/10.2. However, it requires the below workaround for successful installation: 

  • Before running the installer, execute  vi /etc/redhat-release and change its value from 5.11 to 5.9.
  • Run the TIM installer .
  • After installing the image, revert the version info in the above file back to the original value of 5.11 and save.

Additional Information

Installing the TIM 10.1/10.2 HotFix to support MTP 10.4/10.5 (CentOS 6.7) will also result in a similar message

Only RHEL/CentOS  5.8 5.9 5.10 6.0 6.1 6.2 6.3 6.4 6.5 6.6 are supported.

  • Edit /etc/redhat-release and change value from 6.7 to 6.6
  • Install the TIM
  • Revert to the original value of 6.7 in /etc/redhat-release 
  • For further details of MTP version support see "A MTP-APM TIM Release Compatibility List": TEC1241257