Getting error encrypting password

Document ID : KB000111050
Last Modified Date : 14/08/2018
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Issue:
While trying to encrypt a password using the password encryption tool provided with the agent, the following error is experienced: 

Error: Could not find or load main class cybermation.utility.password.PasswordUtil
Cause:
This error is caused by the password script making reference to libraries that do not exist. Likely a result of an upgrade from a previous release; in this particular case 11.3 SP1 agent to the new r11.4 agent. The password script differs and does not appear to be updated.
Resolution:
Locate the password script on a functioning r11.4 agent release and copy it over to the agent where the issue is experienced. The password script is located in the base agent installation directory/path.