Getting declined or denied error when accessing reports

Document ID : KB000008561
Last Modified Date : 14/02/2018
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Issue:

When trying to run reports from dashboard, getting message like
The Website declined to show this webpage or access denied.

Able to run SOI reports directly from Jasper 6.3

Environment:
SOI 4.2Unified Jasper 6.3
Cause:

Customer had setup Single Sign On (SSO) for the reports with previous CABI/Jasper.

When he install Jasper 6.3, the UI was still using the old setup files.

Resolution:

Customer need to re-run the Configure CA SOI Reports Single Sign-On procedure in
https://docops.ca.com/ca-service-operations-insight/4-2/en/administrating/general-administration/configure-single-sign-on