Getting "Creation Of CDB failed" during migration from 12.9 to 14.1.

Document ID : KB000007921
Last Modified Date : 14/02/2018
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The Service Desk manager upgrade will fail


The database is reachable, it was verified with sql studio management. The installer return an error via the popup message "Creation Of CDB failed"



Service Desk 12.9 or 14.1Windows 2008 and Windows 2012

PATH environment variable do not include the folders of windows.

When we had seen this error message, we wanted to check the hostname, type hostname at the command line show "is not recognized as an internal or external command,..."


Some operating system folder was missing

1/ We added these folders to PATH variable


2/ Logoff and logon

3/ re do the install


Additional Information:

We have several other situation we have the same error message
CREATION OF CDB FAILED during installation of CA Service Management
Document ID:  TEC1417017
Creation of CDB failed error when installing CA Service Desk Manager (CA SDM)
Document ID:  TEC1443194
"Creation of CDB failed, Please refer to log file" error seen when installing CA Service Desk
Document ID:  TEC1996519
When attempting to install/upgrade Service Desk the following error is generated: Creation of CDB failed.
Document ID:  TEC1430788