The Service Desk manager upgrade will fail
The database is reachable, it was verified with sql studio management. The installer return an error via the popup message "Creation Of CDB failed"
PATH environment variable do not include the folders of windows.
When we had seen this error message, we wanted to check the hostname, type hostname at the command line show "is not recognized as an internal or external command,..."
Some operating system folder was missing
1/ We added these folders to PATH variable
C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;2/ Logoff and logon
3/ re do the install
We have several other situation we have the same error message
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1417017.aspxCREATION OF CDB FAILED during installation of CA Service ManagementDocument ID: TEC1417017http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1443194.aspxCreation of CDB failed error when installing CA Service Desk Manager (CA SDM)Document ID: TEC1443194http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1996519.aspx"Creation of CDB failed, Please refer to log file" error seen when installing CA Service DeskDocument ID: TEC1996519http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1430788.aspxWhen attempting to install/upgrade Service Desk the following error is generated: Creation of CDB failed.Document ID: TEC1430788
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