Getting CAUAJM_E_10004 error when running WAAE commands

Document ID : KB000005901
Last Modified Date : 14/02/2018
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When running WAAE commands (e.g. autorep) on a WAAE Client machine, receiving the following errors:

CAUAJM_E_10004 Error retrieving current user and machine. 

CAUAJM_E_50242 Failed to establish communication with the CA WAAE Application Server


The problem only occurs with LDAP users. Local users can successfully run WAAE commands.


WAAE 11.3.6 Client software installed on a RHEL 7.1 machine

The 32-bit versions of required libraries were not installed on the system.  WAAE is a 32-bit application and, as such, requires 32-bit libraries to be available on the system for it to function correctly.


Install the 32-bit version of required libraries.


In this particular case, the libraries that needed to be installed were from the nss-pam-ldapd.i686 package as the client was using LDAP password authentication. This was verified by reviewing the passwd entry in the /etc/nsswitch.conf file:

passwd:     files ldap



Additional Information:

Please see TEC1389077 for additional information regarding the above errors.