GetFormRateItemValues webservices is failing

Document ID : KB000095318
Last Modified Date : 13/07/2018
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Question:
Getformrateitemvalues webservices is failing 

added additional section to offering and getting this error message in process automation.
soapenv:Server.generalException
Exception occurred in getFormRateItemValues.
Answer:
  • The Form had a radio button which had 3 options and all the options had the same value in the value field.
  • Change  the value to have unique values
  • Save  the form
Ater the making the changes the webservice call was successfull